This Policy sets out procedures and conditions for refund requests concerning payments for legal services. Refund eligibility varies according to the nature of the service and work already performed.

• Prior to commencement of the service, subject to deduction of administrative costs where applicable.
• If a proceeding is canceled by a court/regulator without client involvement.
• For proven administrative error, such as duplicate payments.

Where the Firm has commenced substantive legal work (drafting, appearances, official correspondence) or statutory refund windows have lapsed under local laws.

1. Submit a request via the platform or official email, providing case number and receipt.
2. We review the request and verify supporting documents.
3. We notify you of the decision and the expected processing/transfer timeline.

Refunds may be issued to the original payment method or via official bank transfer to the Client, subject to internal procedures and compliance controls.